Altice USA (formerly Cablevision) is the fourth-largest cable operator in the United States. Altice USA (through its Optimum, Lightpath and Suddenlink brands) offers digital cable television, high-speed Internet, voice, Wi-Fi and advertising services.
What you need to know about Altice-USA
We receive occasional complaints about Altice. This consumer was still expected to pay despite Optimum’s failure to resolve the issue.
How to resolve a problem with Altice-USA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Altice-USA’s mailing address
1 Court Square
West Long Island City, NY 11101
Altice-USA’s executive customer service contacts
Primary Contact
Vinny Guerrera
Director – Executive Customer Relations
200 Jericho Quadrangle
Jericho, NY 11753
[email protected]
Secondary Contact
Beth Rosenfeld
Sr. Director – Executive Customer Relations
1 Court Square
West Long Island City, NY 11101
[email protected]
Chief Executive
Dennis Mathew
CEO
1 Court Square
West Long Island City, NY 11101
[email protected]
How can I contact Altice-USA customer service?
You can reach Altice USA customer service through these methods:
- Email: Send an email to [email protected].
- Phone: Call them at (816) 279-1234.
- Website: Visit their official website and use the contact form provided.
What are Altice-USA customer service operating hours?
Altice USA offers customer service through various channels:
Phone Support:
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- For general customer service, call (816) 279-1234.
- For Optimum Mobile:
- Monday to Friday: 8 AM – 10 PM EST
- Saturday and Sunday: 8 AM – 8 PM EST
- Call 866-200-7186, or press 611 from an Optimum Mobile phone.
Online contact form:
Visit the AlticeUSA Contact Us page to submit your request online.
In-person support:
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- Altice USA has Optimum customer experience centers where you can visit during specific hours. For example, the Long Island center operates:
- Monday to Saturday: 10 a.m.to 9:30 p.m.
- Sunday: 11 a.m. to 6 p.m. (subject to mall schedule changes).
- Altice USA has Optimum customer experience centers where you can visit during specific hours. For example, the Long Island center operates:
How can I cancel my contract with Altice USA?
To cancel your contract with Altice-USA, follow these steps:
Review your contract: Find your contract or service agreement. Look for terms about cancellation, fees, or notice periods.
Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. Have your account details ready. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum Mobile phone.
Inquire about cancellation policies: Ask about cancellation policies, including any fees or penalties. Provide your account information and reason for cancellation.
Follow the process: Altice-USA will guide you through the cancellation process, which may involve written notice. Follow their instructions carefully.
Return equipment: Return any Altice-USA equipment as instructed by the company.
Document everything: Keep records of your communication, noting dates, times, and the representatives you spoke to.
How can I get a refund from Altice_USA?
If you’re seeking a refund from Altice-USA, follow these steps:
Review your contract: Find your service agreement or contract. Look for terms about refunds, cancellations, or early termination.
Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum Mobile phone.
Inquire about refund policies: Ask about refund policies and any applicable fees or conditions.
Provide necessary information: Share your account details, reason for the refund, and any relevant documentation.
Choose a refund method: Altice-USA may offer different methods, such as card refunds or check refunds. Inquire about the process.
Document everything: Keep records of your communication, including dates, times, and representatives’ names.
How to get professional help with your Altice-USA problem
If you need help with Altice-USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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