Generali Global Assistance is a full-service travel insurance and assistance provider.
What you need to know about Generali Global Assistance
Generali Global Assistance has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Generali Global Assistance
Like most communication service providers, Generali Global Assistance normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Generali Global Assistance. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Generali Global Assistance mailing address
P.O. Box 939057
San Diego , CA 92193-9057
Generali Global Assistance executive customer service contacts
Primary Contact
Brandon Kay
VP of Operations
P.O. Box 939057
San Diego , CA 92193-9057
[email protected]
James Sion
Chief Operating Officer
P.O. Box 939057
San Diego , CA 92193-9057
[email protected]
Chief Executive
Chris Carnicelli
P.O. Box 939057
San Diego , CA 92193-9057
[email protected]
Should I contact the CEO first?
The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such we would remain consumers that it is best to start by writing to the primary and secondary contacts. Do not start by writing to the CEO.
Should I contact Generali Global Assistance via social media?
Generali says it regularly monitors DMs on Instagram.
How do I initiate a claim through Generali Global Assistance?
Start a claim online here.
How can I contact the claims department?
Email [email protected].
Call collect worldwide: (240) 330-1529.
How to get professional help with your Generali Global Assistance problem
If you need help with Generali Global Assistance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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