TAP Portugal is the flag carrier airline of Portugal headquartered at Lisbon Portela Airport which also serves as its hub.
Customer service resources
Complaints via fax should be sent to: (973) 854-6829
What you need to know about TAP Air Portugal
TAP is one of our most complained-about airlines. The airline was slow to refund tickets for flights canceled during the pandemic and often issued useless vouchers as compensation.
How to solve a problem with TAP Air Portugal
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
TAP Air Portugal mailing address
TAP Air Portugal
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
https://www.flytap.com/en-us/
TAP Air Portugal executive customer service contacts
Primary Contact
Fernanda Ottavio
Sales and Marketing Manager, North America
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
[email protected]
973-854-6821
Helena Barbosa
973-854-6832
Secondary Contact
Anabela Lopes
VP Customer Service
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801
[email protected]
Chief Executive
Christine Ourmières-Widener
Chief Executive Officer
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801
How to get professional help with your TAP Air Portugal problem
If you need help with TAP Air Portugal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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