For broadband, TV and home phone customers, and 0345 6000 789 for mobile customers
Broadband, TV and phone customers
150 free from a Virgin Media phone 0345 454 1111 from any other phone line
Mobile customers
789 free from a Virgin Mobile phone
0345 600 0789 from any other phone line
Customer service resources
Consumer Complaint Resolution Code of Practice
Write to:
Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ.
What you need to know about Virgin Media
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Virgin Media
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Virgin Media’s mailing address
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
https://www.virginmedia.com/
Virgin Media’s executive customer service contacts
Primary Contact
Michelle Beville
Head Of Executive Complaints
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
[email protected]
Secondary Contact
Gareth Turpin
Chief Commercial Officer – Mobile
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
[email protected]
Chief Executive
Lutz Schuler
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
[email protected]
How to get professional help with your Virgin Media problem
If you need help with Virgin Media, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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